reOS is a comprehensive platform that transforms customer research from isolated, report-based efforts into a continuous, actionable loop. It replaces the fragmented stack of tools with an integrated system that covers the entire research lifecycle: planning studies with AI-powered assistants, recruiting participants from CRM-connected panels, conducting live or AI-moderated interviews, analyzing feedback from multiple channels (including support tickets, emails, forms, and transcripts) via the DIVE™ pipeline (Decode, Improve, Validate, Enrich), and closing the loop by tracking initiatives, notifying customers, and measuring impact. Key features include:
AI-driven analysis with full traceability to source (down to exact timestamps)
Omnichannel ingestion (support tickets, emails, forms, video/audio, datasets)
Enterprise-grade security (SOC 2 Type II, ISO 27001, ISO 42001, GDPR compliant)
Usage-based pricing with transparent metering
Super Insights that automatically surface cross-study patterns
Human-led AI with user-controlled models and auditability
Ideal for UX researchers, product teams, customer experience professionals, and founders who want to ensure research drives real product changes and customer engagement.
